Sales Service Account Manager
now Location: Malaysia
Department: Sales:NBT (B2C)
Make A Real Difference at PropertyGuru. Real Aspirations. Real People. Real impact. PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 41 million property seekers to connect with more than 63,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 3.2 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, Indonesia, and Vietnam. PropertyGuru.com.sg was launched in Singapore in 2007 and since then PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 15 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio of leading property marketplaces across its core markets; award-winning mobile apps; mortgage marketplace, PropertyGuru Finance; and a host of enterprise solutions now under PropertyGuru For Business, including a high-quality developer sales enablement platform, FastKey, DataSense, ValueNet, Awards, events and publications across Asia. Responsibilities: Responsible of upselling for designated customer base; -Establish frequent communication -Accept responsibility and attend to customers’ needs in a timely manner -Ensure each customer(Agent) within the stipulated timeline for servicing and identify up-selling opportunity -Practice proper account management skills:- -Ensure that Agent’s subscription renewed on time -Identify top tier customer who spends with us and arrange face-to-face meeting for up-selling opportunity -Take the time to understand them:- Where they operate, what areas they specialize in Establish valuable and significant communication with Agents; -Communicate with the focus of up-selling to Agents Share valuable key messages about iProperty and advantages of our products Requirements: -At least 1 year of experience in a Sales or Customer Service environment -Good computer skills- MS Office -Strong communications skills -Business telephone etiquette -Result-driven -Customer service skills -Sales skills -Able to converse in English and Bahasa. - Preferably Chinese speaking.
PropertyGuru Group is an equal opportunity employer committed to fostering an inclusive, innovative an learning environment with the best employees. Therefore, we provide employment opportunities without regard to gender, identity, race, religion, nationality, age, marital status, disability, or any other protected status, per applicable law. If there is anything we can do to help ensure you have a comfortable and positive interview experience, please let us know.
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