1,700+ Gurus.
31 Nationalities.
One Great Place To Work.

Make A Real Difference at PropertyGuru.
Real Aspirations. Real People. Real impact. 

PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 41 million property seekers to connect with more than 63,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 3.2 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, Indonesia, and Vietnam. 

PropertyGuru.com.sg was launched in Singapore in 2007 and since then PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 15 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio of leading property marketplaces across its core markets; award-winning mobile apps; mortgage marketplace, PropertyGuru Finance; and a host of enterprise solutions now under PropertyGuru For Business, including a high-quality developer sales enablement platform, FastKey, DataSense, ValueNet, Awards, events and publications across Asia.   

Responsibilities: 

• Answer customer inquiries by telephone and email, plus any other communication channels that are introduced by the company such as live chat and social media.
  

• Conducts Welcome Calls to providing new/ returning customers with the necessary knowledge, skills and behaviors that enable them to use our product(s) effectively.
  
• Increase sales potential by answering product and service enquiries through inbound calls and forwarding them to the relevant sales personnel.
  
• Maintains customer records by updating account information.
  
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  
• Providing sales support to the sales team through services such as Personal Listing assistance, creation and progress tracking of bug reports and leads data extraction etc.

Requirements:

• Thai nationality
  
• Minimum 3 years in the related working experience
  
• Self-motivated, independent and has a service mind.
  
• Mature with initiative and patience to serve customers over the phone.
  
• Good communication skill and communicate efficiently over phone.
  
• Strong interpersonal skills and a team player
  
• Working experience as call center or customer service, handle inbound calls is an advantage.
  
• Basic Microsoft Excel knowledge

PropertyGuru Group is an equal opportunity employer committed to fostering an inclusive, innovative an learning environment with the best employees. Therefore, we provide employment opportunities without regard to gender, identity, race, religion, nationality, age, marital status, disability, or any other protected status, per applicable law. If there is anything we can do to help ensure you have a comfortable and positive interview experience, please let us know.